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86 Cards in this Set

  • Front
  • Back
What is the minimum capacity of a dvd?
A) 650 MB
B) 4.37 GB
C) 3.47 GB
D) 7.34 GB
B
Which networking media is the most difficult to splice into?
A) Fiber
B) UTP
C) WiFi
D) Coaxial
A
The term Fully Qualified Domain Name (FQDN) is associated with which of the following?
A) POST
B) DNS
C) NAT
D) DHCP
B
How often should you reapply thermal compound on your CPU?
A) It's a good idea to reapply thermal paste whenever you clean the inside of the system unit
B) Every two years
C) It is not a maintainance issue
D) Yearly
C
Which of the following is an example of an Automatic Private IP Address (APIPA)
A) 192.254.4.17
B) 169.254.3.17
C) 192.168.5.3
D) 196.254.3.4
B
Ursula needs to configure a Cisco router using the serial port on her Vista laptop. The router documentation says the COM port needs to be set to: 9600 bits/sec, 8 data bits, no parity, one stop bit. Where does she go to make these settings for the serial port?
A) CMOS
B) Device Manager
C) Phone and Modem Control Panel applet
D) Sound Control Panel applet
B
The link light on the NIC of Rob's desktop normally glows yellow, but when he moved the PC to a construction trailer and plugged it in, it glowed green. The PC and networking run well, but Rob is confused about the color change. What could cause this?
A) There's too much network activity
B) He's on a different speed LAN
C) He's not on the internat
D) Dirt has affected the color of the link light
B
You come to a job site to fix a printer, and it's a very busy office. Before you do anything else, you should:
A) Lay out an anti-static mat to define your work area
B) Hand the customer your business card
C) Shake hands with everyone directly affected by your work
D) Ask if you can start the job
D
What are the voltages are associated with a standard Molex connector?
A) 5v, 3.3v
B) 2v, 4v
C) 12v, 5v
D) 3.3v, 12v
C
Both CD and DVD drive speeds are based on multiples of the original CD-ROM drive speed. What is that speed?
A) 150 MBps
B) 100 KBps
C) 100 MBps
D) 150 KBps
D
Rhonda's Cafe wants to install a wireless network for customers to use. Which standard would enable the customers to enjoy the most bandwidth
A) 802.11 g
B) 802.11n
C) 802.11b
D) 802.11a
B
Iago's boss gets a "good deal" on monitor-cleaning solution and has bought 20-gallon bags of the stuff from somewhere in China. He reads the ingredients and it says water-80%, Dipropylene Glycol Methyl Ether-20%. He needs to put it in small jars, but is not sure if he'll need gloves or not. What should he do?
A) Find an online MSDS for Dipropylene Glycol Methyl Ether
B) Ask his boss
C) Call your local poison control center
D) Call the manufacturer
A
Len is nervous about outsiders accessing his home network. Which of the following could he use to control access?
A) MAC filtering
B) Ethernet filtering
C) Port filtering
D) IP blocking
A
Which of the following devices goes into an AGP slot
A) Memory
B) NIC
C) Video card
D) Processor
C
A technician is working on a PC and notices the error message "CMOS BATTERY LOW" Exercising best practices, what should he do next?
A) Reseat the battery
B) Disable the warning in CMOS
C) Ignore the message and continue on
D) Replace the battery with a CR-2032
D
What is the best refresh rate to use?
A) The lowest, to prolong the life of your monitor
B) The highest one, to produce the best graphics
C) The refresh rate recommended by the manufacturer
D) The default setting
C
Which of the following authenication protocols is unique to DSL?
A) PPPoE
B) WPA
C) PPP
D) VPN
A
What type of RAM uses a 168-pin DIMM
A) FPM
B) DDR
C) EDO
D) SDRAM
D
Today's portable computers invariably use which of the following battery technologies?
A) Alkaline
B) Lithium Ion (Li-Ion)
C) Nickel Metal Hydride (Ni-MH)
D) Nickel Cadmium (Ni-CD)
B
A client has asked you to recommend a printer. She wants to print multi-part point-of-sale forms. The client is not particularly interested in the quality of the printer's output, but emphasizes the importance of printing receipts in triplicate. What type of printer should you recommend?
A) Laser
B) Inkjet
C) Dot-matrix
D) Dye sublimation
C
Which of the following do your case fans provide for your system? Choose two
A) They use wind technology to power devices in your PC
B) They directly cool the CPU
C) They pull air into the computer to cool your devices
D) They exhaust hot air from inside your computer
C, D
Which of the following questions is NOT accusatory?
A) Why are you doing that?
B) What did you do?
C) When is this happening
D) Who taught you that?
C
A retail-boxed CPU usually comes with a _____ fan.
A) Large
B) OEM
C) Overdrive
D) Specialized
B
Which of the following expansion slot types is dedicated to graphics cards?
A) eSATA
B) PCIe
C) AGP
D) SLI
C
You are setting up a RAID 5 drive array on your desktop PC. You have two 500-GB SATA HDD's. One of the drives is 7200 RPM and the other is 5400 RPM. Your RAID setup utility is unable to configure the RAID 5 array. What is the problem?
A) HArd drives need to have matching RPM speeds to do RAID.
B) RAID 5 is designed for servers, not desktops
C) You need a minimum of 3 drives for RAID 5
D) SATA hard drives are incompatible with RAID
C
What is the correct type of fire extinguisher for electrical fires?
A) Class D
B) Class B
C) Class A
D) Class C
D
You are attempting to install Windows XP onto a machine with a RAID array, but the windows installer fails to recognize the array. What must you do to have windows recognize and install onto the array?
A) In the install partition window, click on the load driver link and provide the correct drriver
B) Nothing. Windows cannot be installed onto hardware that it does not recognize out of the box
C) You must copy the installation files from the CD to a folder, install the driver into the installer files, and then burn a new installation disc
D) Press the F6 key when prompted during the installation and provide the correct drivers
D
What PHYSICAL part of the hard drive stores data?
A) Head actuator
B) Platter
C) Cylinder
D) Track
B
After walking across a carpet, you pick up a known good stick of RAM and install it. When you try to boot the machine, you find the RAM no longer works. What is the most likely cause?
A) Elctromagnetic interference (EMI)
B) Electrostatic discharge (ESD)
C) Radio frequency interference (RFI)
D) Voltage oscillation corruption (VOC)
B
Alex has recenly purchased a copy of iron man 2 on BD-ROM. He places the disc into his DVD-ROM drive, but the movie won't play. What is the problem?
A) He needs to install a video card that is HDCP compliant.
B) He needs to insta;; a HDCP compliant cable connecting his video card to the monitor.
C. He hasn't installed the latest codecs to play Blu-Ray discs
D) DVD-ROM drives can't read BD-ROM discs
D
When would you need to discharge a CRT?
A) Before unplugging the system for servicing
B) During degaussing of the CRT
C) When storing the CRT
D) When replacing a component inside the CRT
D
If you had Windows Vista Ultimate 32-bit, why would you want to install Windows Vista Ultimate 64-bit.
A) You would be able to log in to a Windows domain controller
B) You would have support for Windows Aero
C) You would be able to run two 32-bit applications simultaneously
D) You would be able to access more than 4 GB of RAM
D
What does the "Intrusion Detection" BIOS option do?
A) It logs that the case has been opened
B) It sends an email to the system administrator
C) It triggers an alarm
D) It triggers a system shutdown and locks the drives
A
Tom walks into the accounting department and walks into a mess. User A can't access the Internet , User B has forgotten her password, User C's system is overheating to the point of smoking and the administrator is worried there might be a virus on all the systems. Whose system should he address first?
A) User A
B) Administrator
C) User B
D) User C
D
Janice calls the tech support line and reports that she can't hear any music from her computer. She says she was able to listen fine last week. Which of the following should you check. (Choose 2)
A) Verify the PC has enough hard disk space
B) Check that the sound card driver is installed correctly
C) Check to see if the speakers are on the hardware compatibility list
D) Check to see if the speakers are muted
E) Ensure the SPDIF driver is up to date.
B, D
Jamie wants to purchase a computer that will be used to view pictures, watch movies, and listen to her music. Which of the following types of computers will be the best at achieving this?
A) A CAD design workstation
B) Home theater PC
C) Thin client
D) Home server PC
B
While cleaning a closet for a new network rack, Tom finds a box labeled "Hexavalent chromium" What should he do with this box?
A) Throw it in the trash
B) Locate an MSDS online
C) Call the local recycling center
D) Sell it
B
Which of the following optical media is capable of multiple rewrites and has the largest capacity?
A) Blu-Ray
B) DVD DS
C) DVD-RW
D) BD-R
C
Of the following, which is the best method to store a CPU temporarily before installing it in a PC?
A) Between 2 anti-static bags
B) On top of an anti-static bags
C) Upside down on the work space
D) Inside an anti-static bag
D
As you're helping a user configure her email over the phone, she remarks that the IP address is different than it was last week. This surprises her since she didn't make any changes to her TCP/IP configuration. The user has no problems running her web browser. You immediately know that:
A) Her default gateway is dynamic
B) Her IP address is static
C) Her computer is a DHCP client
D) She is running internet explorer
C
To push a CPU faster than its rated speed is to _____ the CPU.
A) Overpower
B) Overdrive
C) Overclock
D) Overspeed
C
To move files between drive letters, what key should be held down while dragging?
A) ALT
B) SHIFT
C) DEL
D) CTRL
B
Of the following, which is information you would NOT find on a MSDS?
A) Local poison control numbers
B) Antidotes
C) Fire fighting measures
D) Handling
A
You have RAID 5 set up on a server at your office with ten drives installed. How many frives can fail in the array?
A) 2
B) 1
C) 5
D) 0
B
Which two factors should be considered when building a HTPC? (Choose two)
A) Multiple expansion slots
B) Screen with multi-touch capability
C) Video card with HDMI
D) Overclocked CPU
E) Micro-ATX or or ITX form factor
C, E
Which of the following is the oldest type of keyboard connector?
A) Fire Wire
B) Parallel
C) PS/2
D) USB
C
You just purchased some brand new speakers for your computer and you plug them in on your windows XP computer only to find that no music is coming out of the speakers. What would fix this problem?
A) Move the audio plug into the jack on the front of your CD-ROM drive
B) Download new codecs to play MP3 files
C) Move the audio plug to another jack on the sound card
D) Enable the COM1 port in CMOS setup
C
Jim's parents want to use a wireless keyboard for their home theater PC running Windows Media Center. Which technology would best suit their needs?
A) Ethernet
B) Bluetooth
C) 802.11
D) Serial
B
Which of the following would cause your PC to have an address that starts with 169.254
A) Web server down
B) DHCP server down
C) WINS server down
D) DNS server down
B
A PC that constantly loses time is probably losing its _______?
A) BIOS programs
B) CMOS battery power
C) ROM chip integrity
D) RAM stick life
B
Which of the following is the term for fire-resistant UTP cable?
A) Class C
B) PVC
C) Plenum
D) Halon
C
John is bringing some laptops to a school for a job fair. Guards are present to prevent physical theft and he will keep the machines turned off when he's not around, but he doesn't want students using the machines. Implementing which of the following would best help him?
A) Windows administrator password
B) BIOS supervisor password
C) Biometric Retinal scanner
D) BIOS user password
D
A user on your network complains that his mouse is acting erratically. The pointer moves in the direction the user points but it jumps and skips. What could be a probable cause. (Choose two)
A) Button overcharge
B) The wrong mouse drivers are installed
C) Static electricity
D) The connection is loose or the mouse is dirty
B, D
You want to repair a failed on-board video card by installing a new PCIe card. What is the first step you should take before installing the new card?
A) Disable the onboard VGA card
B) Configure the computer to use multiple monitors
C) Upgrade the video RAM
D) Uninstall the old VGA driver
A
Where would you go on a system to configure Wake on LAN (WOL)?
A) CMOS Setup
B) Device manager
C) Command prompt
D) WOL Jumper
A
USB 2.0 supports what three data transfer rates?
A) 120 Mbps, 200 Mbps, 400 Mbps
B) 1.5 MBps, 12 MBps, 480 MBps
C) 1.5 Mbps, 12 Mbps, 480 Mbps
D) 100 Mbps, 266 Mbps, 480 Mbps
C
In a TCP/IP network what device enables a computer to contact systems outside the local network?
A) DNS
B) Switch
C) Default Gateway
D) Hub
C
You just upgraded the RAM on your PC at home. When you boot up the computer, it doesn't recognize the new memory even though it was on the qualified vendor's list on the manufacturer's website. What are you going to need to do to solve this problem?
A) Replace your CR-2032 battery
B) Flash your BIOS
C) Change the jumpers on your motherboard to allow for the RAM upgrade
D) Go to windows update and search for any latest patches
B
Of the following four options, the easiest way to learn how much RAM there is in a computer is to __________.
A) Open the computer and count the chips
B) Count the beeps at POST
C) Open the computer and read the ID on each chip
D) Watch the RAM count at POST
D
What does ECC DRAM provide that non-ECC DRAM does not?
A) ECC DRAM enables error checking and correcting
B) ECC DRAM enables synchronous data transfers
C) ECC DRAM has a much lower response time than other forms of DRAM
D) ECC DRAM runs at much lower temperatures
A
Harry thinks his AC adapter may not be charging the battery properly. What is the very first item he should check?
A) Whether the batter is good
B) Whether the laptop is set for recharge mode in Device Manager
C) Whether the AC adapters LED is on
D) Whether the power up function key is toggled
C
You are building a CAD workstation for a client. Of the following, which are the most important when creating this type of computer? (Choose three)
A) Large amount of hard drive space
B) High amount of RAM
C) Multi-core, high power CPU
D) A powerful video card
E) Dual NICs
F) Sound card with auxiliary connections
B, C, D
The speed rating PC1066 is linked to which DRAM technology?
A) RDRAM
B) DDR-SDRAM
C) EDO
D) SDRAM
A
Which of the following battery technolgies is most likely to be found in modern portable devices?
A) Lithium-ion
B) Lithium-anode
C) Lithium-oxide
D) Lithium-carbonate
A
You have just installed a new HDD into a customer's system and they ask you what the differences are between PATA and SATA. How might you respond?
A) PATA has fewer pins on its cable when compared to SATA
B) SATA is traditionally slower than the PATA interface
C) You can only install a single PATA drive on one physical cable, while on SATA you can install multiple drives
D) You can only install a single SATA drive on one physical cable, while on PATA you can install multiple drives
D
What is the DDRXXX rating for PC3200
A) 100MHz
B) 200MHZ
C) 400MHz
D) 320MHz
C
Which of the following is a unique problem of satellite broadband connections?
A) Latency
B) ESD
C) Impedance
D) RF interferance
A
You are setting up windows 7 home premium with a recently purchased TV capture card. When you open media center to watch live video, you receive an error saying, "No tuner Available". Which of the following best describes the problem?
A) You don't have the proper video codecs installed
B) You haven't properly installed your video card drivers
C) Your TV tuner is incompatible with Windows 7 home premium
D) Windows 7 Home Premium can only play audio in Media center
C
Which would be a good replacement to using POTS?
A) VolP
B) PSTN
C) VPN
D) Dial-up
A
In laser printer technology, what occurs during the writing stage of the image formation?
A) The print image is written to the drum
B) The print image is transferred to the paper
C) A uniform negative charge is applied to the drum
D) An altering charge is applied to the drum
A
Which of the following outputs would benefit the most from printing a calibration page?
A) Slightly blurred characters
B) Paper covered with speckles of toner
C) Two sheets picked up at a time
D) Blank pages
A
James wants to install his CPU into his new motherboard. Which socket is he going to use?
A) 940
B) AM2+
C) 1155
D) FM1
C
What is an advantage of using a USB mouse rather than a PS/2 mouse?
A) The USB mouse can be hot-swapped
B) The USB mouse will work with all Microsoft operating systems
C) The USB mouse will use less power than the PS/2
D) The USB mouse has more security
A
Kenneth has an 802.11n network. He only wants his three computers in the house to be able to access this network. Which of the following technologies would best enable him to do this?
A) Port filtering
B) MAC filtering
C) WPA filtering
D) DM2 filtering
B
What connector was designed to connect your PC to a high-end television set?
A) VESA
B) DB-HD
C) HDMI
D) VGA
C
What do you plug into a three row, 15-pin port?
A) Mouse
B) Keyboard
C) Joystick
D) Monitor
D
How many SCSI devices are available to use on a narrow SCSI interface?
A) 9
B) 2
C) 7
D) 8
C
Lois is working on a user's Bluetooth headset. She's tried a number of fixes, none of which worked. What should she do?
A) Call her supervisor
B) Return the defective device
C) Research the problem on the internet
D) Inform the user of her inability to fix the issue and document
C
Which of the following device types will use an RJ-45?
A) MIDI
B) Dial-up modem
C) Video
D) NIC
D
Which of the following is NOT a common laptop battery technology?
A) Ni-CD
B) Lithium Ion
C) Ni-MH
D) Na-Cl
D
What is the transfer rate of IEEE 1394a?
A) 300
B) 100
C) 200
D) 400
D
What is the transfer rate of IEEE 1394b?
A) 500
B) 200
C) 400
D) 800
D
Your computer's sound card has a red light coming out of one of its ports. What does this mean?
A) Your sound card is failing and needs to be replaced.
B) You have not connected a fiber-optic cable to your SP/DIF connector
C) Your computer is experiencing a sound card drive error
D) You have not installed the correct codecs
B
What is the function of the charging circuit on a laptop?
A) Charges the laser
B) Charges the CCFLs
C) Charges the battery
D) Charges the AC inverter
C
Which port does SSH use?
A) 22
B) 25
C) 21
D) 3389
E) 110
A
Which of the following motherboard form factors is the smallest?
A) ATX
B) BTX
C) Micro-ATX
D) ITX
D