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26 Cards in this Set

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  • Back


the passage of information between one person or group to another person or group


the originator of a communication, who encodes and transmits a message; also known as the encoder


the recipient of a communication who decodes the message; also known as the decoder


the process of preparing a message for transmission by putting it into some form or code


the vehicle through which a message flows from sender to receiver


the process of translating a message so that it can be understood


an acknowledgment that a message has been received and understood


physical or psychological distractions that disrupt the effective flow of communication

source factors

characteristics of the sender that influence the effectiveness of a communication

channel factors

characteristics of the vehicle of transmission of a message that affect communication


special language developed in connection with certain jobs; also called technical language

audience factors

characteristics of the receiver that influence the effectiveness of a communication

nonverbal communication

message sent and received through means other than the spoken or written word

Pygmalion effect

when a sender nonverbally communicates expectations to a receiver influencing his/her behavior

downward communication

messages flowing downward in an organizational hierarchy, usually from superiors to subordinates

upward communication

messages flowing upward in an organizational hierarchy, usually taking the form of feedback

lateral communication

messages between two parties at the same level in an organizational hierarchy


the selective presentation of the content of a communication


the distortion of information by elaborating, overestimating, or minimizing parts of the message

communication networks

systematic lines of communication among various senders and receivers

centralized networks

communication networks in which the flow of communication is directed through specific members

decentralized networks

communication networks in which messages can originate at any point and need not be directed through specific group members


a diagram of an organization's hierarchy representing the formal lines of communication


the informal communication network in an organization


a diagram of the informal lines of communication among organizational members


information that is presented as fact, but which may actually be true or false