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20 Cards in this Set

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an environmental event that is perceived by an individual to be threatening

worker stress

the physiological and/or psychological reactions to events that are perceived to be threatening or taxing

situational stress

stress arising from certain conditions that exist in the work environment, or in the worker's personal life

work overload

a common source of stress resulting when a job requires excessive speed, output, or concentration


a source of stress resulting from workers feeling that their knowledge, skills, or energy are not being fully used

job ambiguity

a source of stress resulting from a lack of clearly defined jobs and/or work tasks

lack of control

a feeling of having little input or effect on the job and/or work environment; typically results in stress.

interpersonal stress

stress arising from difficulties with others in the workplace

emotional labor

the demands of regulating and controlling emotions in the workplace

work-family conflict

cumulative stress that results from duties of work and family roles

Type A behavior pattern

a personality characterized by excessive drive, competitiveness, impatience, and hostility that has been linked to greater incidence of coronary heart disease


the notion that some people may be more resistant to the health-damaging effects of stress


an individual's beliefs in his or her abilities to engage in courses of action that will lead to desired outcomes

stressful life events

significant events in a person's recent history that can cause stress

person-environment (P-E) fit

the match between a worker's abilities, needs, and values, and organizational demands, rewards, and values


a syndrome resulting from prolonged exposure to work stress that leads to withdrawal from the organization

individual coping strategies

techniques such as exercise, meditation, or cognitive restructuring that can be used to deal with work stress

organizational coping strategies

techniques that organizations can use to reduce stress for all or most employees

counterproductive work behaviors (CWBs)

deviant, negative behaviors that are harmful to an organization and its workers

employee assistance programs (EAPs)

counseling provided for a variety of worker problems, particularly drug and alcohol abuse