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35 Cards in this Set

  • Front
  • Back
According to Pfeiffer's Research, successful companies employed all these people-centered practices EXCEPT_______.
A. Careful Hiring
B. Power to the People
C. Trust Building
D. Job Security
E. Emphasis on Status
E. Emphasis On Status
Frederick W. Taylor is largely associated with___________.
A. The modern effects of worker empowerment.
B. Training workers to use the single best method to do their jobs
C. His theory of Bureaucracy
D. The Human Relations Movement in management theory.
E. Theory Z management
B. Training workers to the single best method to do their jobs
According to the text, managers of the 21st century will engage increasingly in all the roles below, EXCEPT______.
A. Facilitator
B. Advocate
C. Teacher
D. Sponsor
E. Controller
E. Controller
____________ popularized the concept of "constructive conflict"
A. McGregor
B. Hofstede
C. Follett
D. Deming
E. Mayo
C. Follett
Which of these is a Theory X assumption about people at work?
A. The typical employee can learn to accept and seek responsibility
B. Work is a natural activity
C. Most People prefer to if be directed
D. People are capable of self-direction if they are committed to objectives
E. People generally become committed to objectives of they are rewarded for doing so
C. Most people prefer to be directed
_________ is the productive potential of an individual's knowledge and actions
A. Motivation
B. Social Capital
C. Teamwork
D. Skills
E. Human Capital
E. Human Capital
________ is a key cultural dimension (or difference) described by Project GLOBE (or Hofstede)
A. Bureaucracy
B. Ethics
C. Power Distance
D. Social Capital
E. Mentoring
C. Power Distance
Which of these is not a landmark in the evolution of understanding and managing people?
A. The human relations movement
B. The Total Quality Management Movement
C. The glass ceiling movement
D. The contingency approach to management
E. All these are landmarks the evolution of understanding and managing people
C. The Glass Ceiling Movement
The pioneering work on TQM was done by _______.
A. Deming
B. Follett
C. Mayo
D. McGregor
E. Hofstede
A. Deming
Luthans' CHOSE model of key Positive Organizational Behavior Dimensions includes all these behaviors except__________.
A. Hierarchy
B. Confidence; Self-Sufficiency
C. Subjective well-being
D. Hope
E. Emotional Intelligence
A. Hierarchy
Organizational _______ is/are the set of shared, taken-for-granted implicit assumptions that a group holds and that determines how it perceives, thinks about, and reacts to its various environments.
A. Artifacts
B. Culture
C. Socialization
D. Mentoring
E. Ethics
B. Culture
In the text, which of these is NOT considered a function or organizational culture?
A. Organizational Identity
B. Profit/Loss Recording System
C. Social System Stability
D. Collective Commitment
E. Sense-making device
B. Profit/Loss recording system
Tennis World, Inc. is an organization with a culture that encourages employees to approach tasks in forceful ways in order to protect their status and job security. This can be described as a(n) _______ culture.
A. Passive
B. Constructive
C. Clan
D. Passive-Defensive
E. Aggressive-Defensive
E. Aggressive-Defensive
According to research, financial performance was higher among companies that had _________.
A. Overseas exposure with minimum diversity in management team
B. Established cultures with at least 20 years of experienced management team
C. Young Managers in top management positions
D. Culture Clashes
E. Adaptive and Flexible Cultures
E. Adaptive and flexible cultures
The three-phase model of socialization described in the text included _________.
A. Anticipatory, encounter, and change and acquisition
B. Input, throughput, and output
C. Anticipatory, change, and promotion
D. Anticipatory, expectancy, and performance socialization
E. Pre-during, and post-hire socialization
A. Anticipatory, encounter, and change and acquisition
________ was presented in class as an example of adhocracy culture.
A. SUNY Albany
B. Panasonic
D. Hewlett-Packard
E. McDonalds
D. Hewlett-Packard
________ was discussed by the speaker in class as a key means of figuring out what is really important in an organization
A. Listening to what the managers say
B. Looking at business results
C. Seeing what products the company makes
D. Noticing how the leader spends his time
E. Reading the annual report
D. Noticing how the leader spends his time
As noted in class, an organization's culture is usually established by _________.
A. its Human Resource Department
B. its business climate
C. its employees' preferences
D. its competitors
E. its founder(s)
E. its founder(s)
As noted in the readings, ________ is NOT one of the five key points of successful cultural change
A. Removing resistors to change
B. Creating a relaxed atmosphere
C. Communicating simple objectives
D. Formally reinforcing desired new behaviors
E. All the above are among the article's five points
B. Creating a relaxed atmosphere
Respect, Integrity, Communication, and excellence were noted in class as key values espoused by _________.
B. McDonald's
C. Fed Ex
D. The Oakland Raiders
E. None of the Above
E. None of the Above
According to Barnard, which of these is NOT a common denominator of all organizations?
A. Division of labor
B. A common goal
C. A hierarchy of authority
D. Centralized decision making
E. Coordination of effort
C. Centralized decision making
In her job, Rica does background research and provides technical advice and recommendations to Ramone. Ramone has the authority to make decisions for his group. Rica can be described as a ______, while Ramone is called a _______.
A. Top Manager; decision maker
B. Centralized decision maker; decentralized decision maker
C. Line manager; staff person
D. Decentralized decision maker; centralized decision maker
E. Staff Person; Line Manager
E. Staff Person; Line Manager
Which of these is NOT listed in the text as an approach to assessing organizational effectiveness?
A. Goal accomplishment
B. Strategic constituencies satifaction
C. Internal Process
D. Resource acquisition
E. Hybrid structure
E. Hybrid Structure
An organic organization tends to have ______ communication, while a mechanistic organization tends to have ________ communication.
A. Downward; two-way
B. Command-and-Control; participative
C. Two-Way; Participative
D. Downward; command-and-control
E. Participative; command-and-control
E. Participative; command-and-control
_________ was noted in class as a DISADVANTAGE of the matrix structure.
A. Having a high potential for conflict
B. A Problem responding quickly to external changes
C. Excessively centralized technical specialization
D. Having too few people in managerial roles
E. Having many hierarchical layers
A. Having a high potential for conflict
The recent entry into the workforce of people who grew up with widespread access to personal computers and the Internet is an example of _________.
A. Technological Change
B. Internal force for Change
C. Demographic change
D. Social Change
E. Customer change
C. Demographic change
The focus of which stage in Lewin's Change model is to create the motivation for change?
A. Refreezing
B. Evaluation
C. Feedback
D. Unfreezing
E. Change
D. Unfreezing
A mission statement represents ________.
A. When and how the organization was formed
B. A detailed plan for at least a 3-year time horizon
C. The reason an organization exists
D. The profitability targets of organizations
E. The legal document which protects the owners and managers
C. The reason an organization exists
The explicit and implicit coercion strategy for overcoming resistance to change is commonly used in which of these situations?
A. Where other tactics are too authoritarian
B. Where someone will clearly benefit from a change
C. Where morale is a problem that needs to be addressed
D. Where there is inaccurate information and analysis
E. When speed is essential and where the change initiator possesses considerable power
E. When speed is essential and where the change initiator possesses considerable power
__________ IS NOT ONE OF THE FACTORS that facilitate organizational learning capabilities, according to the text.
A. A pervasive Theory X orientation
B. A divisional organizational structure
C. A performance gap
D. An experimental mind-set
E. Neither A nor B is a factor that facilitates organizational thinking
E. Neither A nor B is a factor that facilitates organizational thinking
In "It's a flat world, after all," Thomas Friedman identifies, "Globalization 3.0" as ________.
A. globalization of countries in search of resources
B. globalization of companies seeking markets and resources
C. globalization of individuals and small groups
D. an increase in the relative personal economic benefits of living in a large western democracy
E. the result of a continuing petroleum shortage
C. globalization of individuals and small groups
By a "flattened" world, Friedman means that __________.
A. All the world's education systems are approximately equal
B. It will be easier in most countries to innovate without having to emigrate
C. Corporate social responsibility is equally important in all countries
D. It is easy for people to relocate in China
E. Both A and B are true
B. It will be easier in most countries to innovate without having to emigrate
According to Friedman, over-investment in global undersea and underground networks facilitated other "flatteners", such as ___________.
A. off-shoring
B. in-sourcing
C. supply-chaining
D. all the above
E. A and B, but not C
D. All the Above
As noted in class, managers' changing roles are associated with ___________.
A. increased emphasis on ethical behavior
B. the surging growth of "command and control" management
C. companies increasing their role in their employees' career development
D. the decreased importance of geographical "place" in company success
E. a reduced effect of culture in corporate governance
A. increased emphasis on ethical behavior
According to Richard Florida in "Who's your city?" ____________.
A. a mega-region in one of the flat areas in a "spiky world."
B. Living in a "mega-region" often makes it easier to find a spouse or a job
C. a large population, rather than economic development, is what makes an area a source of innovation
D. all the above are true
E. only A and B are true
B. Living in a "mega-region" often makes it easier to find a spouse or a job