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44 Cards in this Set

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  • Back
What is configuration management?
the process of identifying, controlling, verifying, and showing the relationships among infrastructure components
What is release management?
the process of introducing approved and tested release packages into the infrastructure in a planned and orderly manner
What are the benefits of configuration management?
*indentify each component of the information infrastructure
*control what is added or removed
*verify all IT assets
What is the major difference between configuration management and asset management?
configuration management records the relationship between configuration items (CI's)
What are the 3 major categories of CI's?
*hardware (not including inexpensive or disposable hardware)
*software
*documentation
What is a child CI?
a CI that is part of a larger CI
What criteria is normally used when deciding whether or not to define a child CI?
whether or not the item is usually deployed or replaced separately
What are the 3 main attributes of CI's?
*technical attributes
*ownership attributes
*relationships
What are the 2 types of ownership attributes?
*identification numbers
*type: hardware, software, documentation
What are the 5 major activities the information in the CMDB is used for?
*planning
*identifying
*controlling
*monitoring
*verifying
What is scope?
how many categories of CI's should be tracked
What is depth?
how detailed information about each CI should be
When is the control activity activated?
when new CI's are added, the status of a CI changes, or an audit of the infrastructure is completed
What is the typical CI life cycle?
*registered (entered into CMDB)
*accepted (physical possession taken)
*installed
*withdrawn (often kept in archive)
What 3 events should trigger an audit?
*implementation of CMDB
*changes to infrastructure
*disaster recovery
Why should an audit be performed before major changes take place?
to develop a baseline
What are the 3 major duties of the configuration manager?
*planning & implementing
*communicating
*auditing & reporting
What are the 3 major factors in determining whether the CMDB is kept up-to-date?
*communication among the processes, particularly change management & release management
*gradual implementation
*phase-out of previous record-keeping systems
What are the 3 types of reports generated by configuration management?
*unauthorized CI's
*CI variances
*missing CI's
What are 3 common configuration management problems?
*scope or depth
*resistance
*bypassing
How can bypassing be mitigated as a configuration management problem?
develop emergency procedures to allow updating the CMDB at a later time
What are 3 types of configuration management costs?
*hardware
*software
*personnel
What are the 3 roles of release management?
*ensure that configuration items are of trusted quality
*minimize errors & incidents related to the introduction of new CI's
*help IT service managers meet users' expectations
What is a release?
the introduction of new hardware or software into an infrastructure
What are the 3 levels of releases?
*major: introduces new capabilities and functions & includes previous minor releases
*minor: adds several problem fixes
*emergency: fixes unsuspected problems or temporary measures, but does not change baseline
What are the 3 types of releases?
*delta: only includes changed elements. Not always possible to tell how it will affect live environment.
*full
*package: contains changes to multiple CI's. Can contain full and delta releases.
What are the 5 steps in release management?
*build & configure
*test & accept
*schedule & plan
*communicate & prepare
*distribute & install
What is a definitive copy?
a master copy of software safely stored & trusted to be free of viruses, errors, & undocumented changes
Where should definitive copies be stored?
in a Definitive Copy Library (DCL)
Where should the contents of a definitive copy library be stored?
in the CMDB
What are the 2 attributes of a DSL?
*secure
*complete
Besides copies of current software, what 2 things should a DSL contain?
*licenses, manuals, etc.
*previous versions of software
What step should be taken to prevent the DSL from bloating?
a retention time should be set for previous versions
What should be stored in a Definitive Hardware Store?
duplicates of important hardware CI's
What are the 2 attributes of a DHS?
*duplication
*configuration
What are the 5 major elements of a release plan?
*build & test plan
*rollout plan
*backout plan
*communication plan
*acceptance plan
What are the 2 elements of a build & test plan?
*instructions
*environment
What are the 3 elements of a backout plan?
*deadline
*rollback to a previous trusted state
*contingency steps
What are 4 outputs of a successful release?
*upgraded IT service
*updated CMDB records
*collected CI's to be retired
*known errors caused by release
What are the 3 roles of a release manager?
*advocate
*investigator
*trainer & communicator
What are 4 key performance indicators for release management?
*schedules & budget
*failures & backouts
*DSL & DHS
*records & updates
What are 4 types of release reports?
*by level
*actual vs. plan
*failed releases
*problems caused by releases
What are 3 problems faced in release management?
*resistance
*responsibilities
*time
What are 3 types of costs for release management?
*facilities (DSL, DHS)
*tools
*employees