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19 Cards in this Set

  • Front
  • Back
Explain the communication process.
Sender has an idea
Sender encodes idea in messge
Message travels over a channel
receiver decodes messages
receiver provides feedback to sender
(possible additional feedback from sender to receiver)
How efficiently do individuals listen?
25%
What are the barriers to effective listening
Physical barriers
Psychological
language problems
nonverbal distractions
thought speed
faking attention
grandstanding
GIve examples of nonverbal distractions
unusual clothing, speech mannerisms, body twitching, radical hairstyle
What is thought speed?
that we can process thoughts three times faster than speakers can say them.
What is grandstanding?
We would rather be speaking and be on the center of attention rather than listen.
Keys to powerful listening skills.
Stop talking
control surroundings
establish receptive mindset
keep an open mind
listen for main points
capitalize on lag time
listen between lines
judge ideas not appearance
listen before providing opinion
take selective notes
provide feedback
When verbal and nonverbal clash, what do listeners believe more?
Nonverbal
Factors of nonverbal sends silent messages.
Eye contact
facial expression
posture and gestures
time
space
territory
appearance
What is the best nonverbal predictor of true feelings?
eyes
Space zones for social interaction in Americans
Intimate zone- 1-1.5
Personal-1.5-4
Social-4-12
public- 12 or more
How do appearance send silent messages in Documents? Personal?
Documents
- positive or negative effect
- sloppy email shows hurry

Personal
- how you look can have an impact on how you are judged and may not take you seriously
keys to strong nonverbal skills
maintain eye contact

good posture

improve decoding skills

ask relevant questions

dont interpret nonverbal unless you understand the culture

associate with diverse cultures

appreciate appearance

observe yourself on video

elist friends and family
Difference between low and high context?
Low context depend little on context of situation; believe listeners know little and must be told everything; tend to be logical, analytical and action oriented

High context cultures doesnt need much background information; dont take words literally
How do culture affect communication
Context

individualism

formality

communication style

time orientation

ethnocentrism

stereotype
How to minimize oral miscommunication among intercultural audience
simple english

speak slowly and enunciate clearly

encourage accurate feedback

check frequently for comprehension

observe eye message

accept blame

listen without interrupting

smile when appropriate

follow up in writing
how to minimize written miscommunication among intercultural audience
consider local styles

consider hiring translator

use short sentences and short paragraphs

avoid ambiguous wording

cite numbers carefully
What percentage of new jobs require additional education?
Two thirds (66%)
Trends in the new world of work
flattened management hierarchies

more participatory management

self directed work groups and teams

heightened global competition

innovative communication technologies

new work environments

info and knowledge are assets