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17 Cards in this Set

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4 Functions of Management?

Planning, Organizing, Control & leadership

Planning Process?

1. set objectives


2. where are vis a vis objectives


3. forecast future scenarios


4. list alternatives and choose best


5.implement/evaluate

Control Process?

1. set objectives


2. measure performance


3. compare goal to your performance


4. take action if needed

5 steps of decision making?

1. Define the problem


2. Alt. solutions


3. Make a decision


4. implement


5. how did the decision work out


3 Functions of human resources?

1. attracting the workforce


2. develop the workforce


3. maintain the workforce

Functional Structure


Advantage: Econ of Scale


Disadvantage: communication with other departments

5 Sources of Power?

1. legitimate (I'm the boss)


2. Coersive ( punishment)


3. Reward


4. expert power(respect your knowledge)


5. Referent Power(to please boss)


5 Principles of Visionary Leadership?

1. Challenge the process


2. Show Enthusiasm


3.help others to act


4. set the example


5. celebrate achievements

5 core characteristics of jobs?

1. skill variety


2. task identity


3. task significance


4.Autonomy


5. Feedback

ERG Theory

ERG Theory

Existence


Relatedness


Growth

Two factor Theory?

Hygiene


Motivator

Expectancy Theory

Expectancy x Instrumentality x Valence

Reinforcement Theory

positive, negative, punishment, extinction

Job Performance

Ability x Support x Effort

5 Main Personality Traits

Extroversion


Agreeableness


conscientiousness​


Emotional Stability


Openness

Conflict management styles

Avoidance


Accomodate


Competition


Compermise


Collaborate


Communication Barriers

Poor written/ Oral expression


Failure to Recognize "Non Verbal Signs"


Physical Distractions


Status Effects