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67 Cards in this Set

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Theadministrator of Universal Containers is testing an approval process in arecently refreshed developer pro sandbox and is finding that none of thenotification emails are being sent to the approvers. What could be the cause of this? Choose 2 answers


A.Window workflow emails only work in full sandboxes


B.The Deliverability Access Level setting is incorrect


C.The email addresses for the users are incorrect


D.Correct HTML Templates are not available in sandboxes


B.The Deliverability Access Level setting is incorrect


C.The email addresses for the users are incorrect


UCwants to track expense reports and expense line items. Values from line itemrecords need to be aggregated and displayed on the expense record. What type of relationship should an administrator use to ensure that expense line items can be aggregated?


A.Hierarchical


B.Look up


C. Master-Detail


D.Roll-up Summary


C.Master-Detail


Whattype of prices can the system administrator set for an organization'sproducts? Choose 3 answers

A.Standard Prices

B.Sales Prices


C.Discount prices


D.List prices


E.Product Prices

A.Standard Prices


B.Sales Prices


D.List prices

What isallowed with Territory Management and the territory hierarchy but NOT with thestandard Role Hierarchy? Choose 2 Answers

A.Grand access to related records based on account sharing

B.A giant access to records regardless of ownership


C. Allow Multiple forecasts for each user


D.Allow Visibility into direct reports' records for management

B.A giant access to records regardless of ownership


C.Allow Multiple forecasts for each user

UC hasa process to allow an employee to submit a vacation request and route it to theemployee's manager for approval. An employee attempted to submit a request butit could not be submitted. How should the administrator troubleshoot this?


A.Review the system log to determine the root cause


B.Use workflow to email the administrator if the process fails


C.Ensure the approval step has an associated action.


D.Ensure the user record has an assigned active manager


D.Ensure the user record has an assigned active manager

UC usesSalesforce to track job positions and applicants. Applicants can apply formultiple positions, and positions will have multiple applicants. The companywants to ensure that if an applicants is deleted, all associations between theapplicant and the position(s) that he or she has applied for are removed. How can this be accomplished?


A.Create a lookup relationship between applicants and Positions with Applicants as the parent


B.Create a many-to-many relationship using a junction object with both positions and applicants as maters?


C.Create a master-detail relationship between applicants and positions with applicants as the master.


D.Create a custom object between applicants and positions with lookup fields on the junction to both objects?


B.Create a many-to-many relationship using a junction object with both positions and applicants as maters?

A sales manager is receiving an "insufficient privileges" error when viewing a contact. The contact owner is under the manager in the role hierarchy.What is the reason the sales manager is not able to view the contact?


A.The contact owner has not selected the option to share contacts with others in the role hierarchy.


B.The contact sharing settings are private, so access to the record is limited to the contact owner and system administrator.


C.The account sharing settings are controlled by the parent, and the account owner is not under the sales manger's role.


D.The contact sharing settings are controlled by the parent, and the account owner is not under the sales manager's role.



D.The contact sharing settings are controlled by the parent, and the account owner is not under the sales manager's role.

Whatshould an administrator consider when enabling Territory management? Choose 2 answers


A.it limits the type of forecasting that can be used


B.Sharing for accounts, contacts, opportunities and cases is impacted


C.Correct Users can only be a member of one territory at a time


D.Territory hierarchy must match the organization's role hierarchy


A.it limits the type of forecasting that can be used

Therecruiting manager at UC has requested a new pocket value in the type field onthe position object by the end of the week. If the administrator is unable to complete this request in the desired timeline, what type of access will allow the recruiting manager to make the changes in Salesforce?


A.Delegated administration to manage recruiting users


B.Create, read, edit and delete access to the position object


C.Modify all and view all access to the position object


D.Delegated administration over the position object


D.Delegated administration over the position object

A salesmanager wants to edit the opportunities owned by the sales team. The managerdoes not have edit access to the opportunity object. What is a recommended solution?


A. Create a permission set and associate edit opportunity to the user record


B.Redefine the role hierarchy by enabling "grant access using hierarchies"


C. Enable team selling on the opportunity object to grant read/write access


D. Change the opportunity's organization-wide default setting to public read/write


A.Create a permission set and associate edit opportunity to the user record

UCwants customers who buy the fright container product to be billed in monthlyinstallments. How can an admin meet this requirement?


A. Create a default quantity schedule on the product


B.Create a workflow rule on the product C.Create a default revenue schedule on the product


D.Correct Create custom fields on the product


C.Create a default revenue schedule on the product

A salesmanager is receiving an "insufficient privileges" error when viewinga contact. The contact owner is under the manager in the role hierarchy and"grant access using hierarchies" is checked in their sharingsettings. Why is the sales manager not able to view the contact?


A.The contact sharing are controlled by the parent, and the account owner is not under the sales manager's role


B.The contact owner has not selected the option to share contacts with others in the role hierarchy


C. The contact sharing settings are private, so access to the record is limited to the contact owner and the system administrator


D. The account sharing settings are controlled by the parent, and the account owner is not under the sales manager's role.


A.The contact sharing are controlled by the parent, and the account owner is not under the sales manager's role

How can the social accounts and contacts feature be used to enrich salesforce data?


A.The user can use their twitter looms to display contacts tweets when they are viewing contact records


B.Users can use their fb logins to import education info for all their fb friends


C. The admin can log into linkedin to import publicly displayed education information for contacts


D. The admin can use the company's fb login to allow all users to see all public information on contacts


C. The admin can log into linkedin to import publicly displayed education information for contacts

The VPof marketing is launching campaigns in each region to target accounts that donot have open oppty's What reporting solution can an admin set up to assist with this?


A. Cross filter


B. Joined report


C. Standard filter


D. Reporting snapshot


A. Cross filter

The VPof marketing is launching campaigns in each region to target accounts that donot have open oppty's What reporting solution can an admin set up to assist with this?


A. Cross filter


B. Joined report


C. Standard filter


D. Reporting snapshot


A. Cross filter

UniversalContainers wants to allow its customers to submit support requests acrossmultiple channels. How can this be accomplished with Salesforce? Choose 2 answers


A. Enable the Service Cloud Console app on the company website


B. Offer a Live Agent chat button on the company website.


C. Enable Chatter Answers in the company's Customer Community.


D. Expose the case feeds option on the company's website.


B. Offer a Live Agent chat button on the company website.


C. Enable Chatter Answers in the company's Customer Community.

UniversalContainers uses a custom object to track customer complaints. The company wantsto have a field on the custom object where they can include a reference toanother complaint. What type of relationship can be used to accomplish this?


A. Master-detail


B. Lookup


C. Junction


D. Hierarchical


B. Lookup

Usershave been given Read/Write access to product support cases throughcriteria-based sharing rules. A user's profile only has the Read permission forcases. What is true about the users ability to edit product support cases?


A. The user will be able to edit product support cases.


B. The user will Only be able to edit cases manually shared with them


C. The user will not be able to edit product support cases


D. The user will only be able to edit the cases that they created


C. The user will not be able to edit product support cases

A salesmanager would like access to the following information: • All closed/won opportunities in the last six months for each account themanager owns• All cases created within the last six months for each account the managerowns How can the administrator meet these requirements?


A. Create an Account report that groups by both opportunities and cases.


B. Create a single report using the Joined Reports feature.


C. Create a custom report type to combine the data into a single report.


D. Create an Account report and add Opportunity and Case cross filters.


D. Create an Account report and add Opportunity and Case cross filters.



Theadministrator at Universal Containers needs to convert a lookup relationship toa master-detail relationship. What should the administrator verify to ensure that the conversion is successful?


A. The lookup field is required on the child object.


B. No roll-up summaries exist on the lookup object.


C. The lookup field in all records contains a value.


D. The owner is the same for all related records


C. The lookup field in all records contains a value.

An administrator has Initiated the process of deploying changes from a sandbox to the production environment using the Form= IDE. What information must be supplied to the IDE during this process? Choose 3 answers


A. The data of the fields which are being deployed


B.The environment into which the changes was be deployed


C. The metadata components that need to be deployed


D. The related change set connection Information


E. The username and password of the destination environment


B.The environment into which the changes was be deployed


C. The metadata components that need to be deployed


E. The username and password of the destination environment

Sales management wants a small subset of users with different profiles and roles to be able to view all data for compliance purposes. How can an administrator meet this requirement?


A.Create a new profile and role for the subset of users with the View All Data permission.


B. Enable the View All Data permission for the roles of the subset of users


C.Create a permission set with the View All Data permission for the subset of users.


D. Assign delegated administration to the subset of users to View All Data


B. Enable the View All Data permission for the roles of the subset of users

Which statement is true about change sets? Choose 3 answers


A. To use change sets, at least one inbound and one outbound connection must exist.


B.When a change set is deployed to production, all Apex tests will automatically be run.


C.When custom fields are added to a change set, field-level security is automatically included.


D. When a component is added to a change set, as dependent components automatically get added.


E. There is a feature that allows the user to validate a change set before deploying it.


A. To use change sets, at least one inbound and one outbound connection must exist.


B.When a change set is deployed to production, all Apex tests will automatically be run.


E. There is a feature that allows the user to validate a change set before deploying it.



Leads come to Universal Containers from various sources and need to be assigned to the correct sales team. When a lead comes from the APAC region, it can be passed to an external partner if the Sales Director approves the transfer.The partner's channel manager must be notified when the partner has been assigned the lead. At a minimum, which combination of automation tools vall be needed to meet these requirements?


A. Assignment rules. auto-response rules, and workflow rules


B. Assignment rules, approval processes, and workflow rules


C. Assignment rules and approval processes D.Assignment rules and workflow rules


B. Assignment rules, approval processes, and workflow rules

When using Collaborative Forecasts, what information can a sales representative access from the Forecasts tab? Chose 2 answers: A.Forecast amount for other representatives on their team


B. Forecast amount for each forecast category


C. Forecast amount for each opportunity stage D.Opportunities that make up each forecast amount


A.Forecast amount for other representatives on their team


B. Forecast amount for each forecast category

An administrator would like to know which delegated administrators are actively customizing their organization. Where can the administrator find this information?


A. Login history


B. Debug log


C. Delegated administrator log


D. setup audit trail


D. setup audit trail

How can an administrator improve the relevance of search results for support agents searching for Knowledge articles to solve cases? Choose 3 answers


A.Define synonyms for common search terms. B.Create data categories and assign articles to each category. Correct


C. Pre-populate article search fliers based on the values of case fields Correct


D. Create a record type for each data category. E.Enable feed tracking on all relevant article types Correct


B.Create data categories and assign articles to each category.


C. Pre-populate article search fliers based on the values of case fields


E.Enable feed tracking on all relevant article types

The Marketing Manager has requested that a field be added to each account that displays the number of contacts associated with the account. The manager wants to use this field as part of an email marketing segmentation strategy. How can this requirement be met?


A. Create a custom formula field on the account using the count() function to count the number of related contacts.


B. Create a custom field on the account. Use an Apex trigger to update the field when contacts are added or deleted.


C. Create a custom field on the account. Use a workflow rule to update the field when contacts are added or deleted.


D. Create a roll-up summary field that counts the number of contacts and displays the count on the account.


D. Create a roll-up summary field that counts the number of contacts and displays the count on the account.

What type of data can be migrated between environments using change sets? Choose 2 answers


A. Custom fields Correct


B. Field type changes


C. Account team roles


D. Email templates Correct


A. Custom fields


D. Email templates

After delegated administration is granted for a custom object, what action can the delegated administrator complete? Choose 2 answers A.Change the relationship with another object B.Create a custom tab for the object.


C.Change organization-wide sharing rules for the object


D. Add a custom picklist field to the object


B.Create a custom tab for the object.


D. Add a custom picklist field to the object

Users report that the Industry picklist field is no longer visible on account records. What tool can an administrator use to troubleshoot this issue?


A. Field history tracking

B. Debug log

C. Field audit history


D. Setup audit trail

C. Field audit history

An administrator wants to allow users who are creating leads to have access to the And Duplicates button.


What lead object-level permission will the administrator need to provide to these users?


A. Delete


B. Read and Edit


C. Merge


D. View All

A. Delete

A user has a pore with read-only permissions for the case object. How can the user be granted edit permission for cases?


A. Create a permission set with edit permissions for the case object.


B. Add the user in a role hierarchy above users with edit permissions on the case object


C. Create a pubic group with edit permissions for the case object.


D. Create a sharing rule on the case object with read/write level of access.



A. Create a permission set with edit permissions for the case object.

What is a capability of collaborative forecasting? Choose 3 answers




A. Overlay quota


B. Select a default forcast currency setting


C. Forecast using opportunity splits


D. Add categories


E. Rename categories

B. Select a default forcast currency setting


C. Forecast using opportunity splits


E. Rename categories

Universal Containers has four sales regions: North America, APAC, EMEA, and LATAM. Each sales region is led by a VP of Sales. Each of the VPs wants to have a dashboard emailed to them every Monday morning that contains components with only the data for their region.


How can an administrator meet this requirement?


A. Create one dashboard using Visualforce to create a filter, scheduled to be delivered on Monday mornings.


B. Create a separate dashboard with data specific to each sales VP, scheduled to be delivered on Monday mornings.


C. Create a reporting snapshot and check the dashboard option, scheduled to be delivered on Monday mornings.


D. Create one dashboard that includes a filter for each region, scheduled to be delivered on Monday mornings.

B. Create a separate dashboard with data specific to each sales VP, scheduled to be delivered on Monday mornings.

Which deployment tool can be used to delete metadata from an organization? Choose 2 answers


A. Force.com migration Tool


B. Force.com IDE


C. Change sets


D. Unmanaged packages

A. Force.com migration Tool


B. Force.com IDE

The sales manager at Universal Containers would like a dashboard to view each of the sales representative's opportunities, accounts, and related cases. What is a recommended solution?


A. Create an individual dashboard for each sales representative with opportunity, account, and case components.


B. Create a dashboard and add filters for users, opportunities, accounts, and cases.


C. Create a dynamic dashboard and add filters for opportunities, accounts, and cases


D. Create a dynamic dashboard and ensure the sales manager has the 'View My Team's Dashboard" permission.

A. Create an individual dashboard for each sales representative with opportunity, account, and case components.

When a lookup relationship is created between two objects, what option can the administrator select to help manage situations when a lookup record is deleted? Choose 3 answers


A. Prompt the user to enter another record to resolve the lookup relationship.


B. Clear the value of the lookup field.


C. Delete the related record also


D. Notify the record owner


E. Do not allow deletion of a lookup record that is part of a lookup relationship

B. Clear the value of the lookup field.


C. Delete the related record also


E. Do not allow deletion of a lookup record that is part of a lookup relationship

The sales team has requested that a new field be added to accounts called Current Customer. The default value will be No and will change to "Yes" if any related opportunity is successfully closed as won. What can an administrator do to meet this requirement?


A. Use an Apex trigger on the Account object that sets the Current Customer field when an opportunity is won.


B. Configure Current Customer as a text field and use an approval process to recalculate its value.


C. Configure Current Customer as a roll-up summary field that WI recalculate whenever an opportunity Is won.


D. Use a workflow rule on the Opportunity object that sets the Current Customer field when an opportunity is won.



A. Use an Apex trigger on the Account object that sets the Current Customer field when an opportunity is won.

Universal Containers uses Salesforce Knowledge and has defined its category groups based on the regions of Europe, Americas, Africa and Asia. The administrator needs to restrict visibility of each category to the sales representatives within each region. How should the administrator control access to these category groups?


A. Modify object settings for the category groups on the sales users' profiles.


B. Add or remove sales users from a public group with access to the category groups.


C. Add custom category groups to the profiles assigned to the sales users.


D. Add custom category groups to the roles assigned to the sales users.



B. Add or remove sales users from a public group with access to the category groups

The VP of Finance wants to ensure that once an opportunity is dosed, it cannot be modified by any user. How can an administrator meet this requirement?


A.Create an opportunity validation rule with the formula: PRIORVALUE( IsClosed ) = True. Set all fields to Read•Only on the standard Closed Opportunity page layout. Set the Do Not Modify Closed Opportunity permission for all profiles.


B. Create an opportunity validation rule with the formula: PRIORVALUE( IsClosed ) = True.


C. Create a workflow field update to update the IsClosed field to True If a closed opportunity is modified


D. Set all fields to Read•Only on the standard Closed Opportunity page layout



B. Create an opportunity validation rule with the formula: PRIORVALUE( IsClosed ) = True.

The support manager at Universal Containers wants a dashboard that shows the number of cases that remain open as of 5:00 p.m. each day. Which type of report should be used in the dashboard component?


A. Standard case lifecycle report where unit equals business hours


B. Report based on a reporting snapshot that runs daily at 5:00 p.m.


C. Custom summary report where unit equals business hours


D. Report based on custom report type using cases and business hours

B. Report based on a reporting snapshot that runs daily at 5:00 p.m.

What is the correct order of steps to follow when working with inbound change sets?


A. monitor, Deploy,Validate


B. Deploy,Validate,monitor


C. Validate,Deploy,monitor.


D. Deploy,monitor,Validate

C. Validate,Deploy,monitor.

An administrator notices that there are two account records in the system with the same name. A contact record with the same name is associated with each account. Using the Salesforce merge feature, what steps should be taken to merge these accounts?


A. Merge the duplicate accounts, and check the box that optionally merges the duplicate contacts.


B. Merge the duplicate accounts, and then merge the duplicate contacts.


C. Merge the duplicate contacts, and then merge the duplicate accounts.


D. Merge the duplicate accounts, and the duplicate contacts will be merged automatically.

B. Merge the duplicate accounts, and then merge the duplicate contacts.

The administrator at Universal Containers wants to Improve data quality by ensuring that all accounts have a Billing State/Province based upon the Billing Postal Code for that account. How can this be achieved?


A. Use a validation rule to do an HLOOKUP of the Billing Postal Code to a custom object that maps postal codes to states/provinces.


B. Use a trigger that populates Billing State/Province based on a 'I custom object that maps postal codes to states/provinces.


C. Use a workflow that populates Billing State/Province based on a custom object that maps postal codes to states/provinces.


D. Use a validation rule to do a VLOOKUP of the Billing Postal Code to a custom object that maps postal codes to states/provinces.

D. Use a validation rule to do a VLOOKUP of the Billing Postal Code to a custom object that maps postal codes to states/provinces.

Sales management wants to enforce a process in which the name of an account is always included in the name of an opportunity. How can automation be used to help meet this requirement?


A. Write a validation rule that updates the opportunity name with the account name using a cross-object formula.


B. Use an Apex trigger on the Account object that adds the account name to the opportunity name.


C. Write a criteria-based workflow rule that updates the opportunity name concatenated with the account name


D. Use an approval process that routes newly created opportunities to management for data quality review.

C. Write a criteria-based workflow rule that updates the opportunity name concatenated with the account name

Which value rolls up the hierarchy to the manager for both Customizable and Collaborative Forecasts? Choose 2 answers


A. Expected revenue


B. Product quantity


C. Opportunity amount


D. Quota amount

B. Product quantity


C. Opportunity amount

A sales manager would like a report of accounts with no closed/won opportunities in the last year. How can this requirement be met


A. Create a tabular report using the Account report type and add a cross filter using Opportunities.


B. Create a custom report type for Accounts without Opportunities.


C. Create a summary report using the Accounts report type with a formula field for opportunity count.


D. Create a Joined report using the Accounts report type and the Opportunities report types.



A. Create a tabular report using the Account report type and add a cross filter using Opportunities.

A user changes roles from an EMEA sales representative to a US sales representative. How will this impact the ownership-based sharing rules for the user's records?


A. None of the ownership-based sharing rules are recalculated.


B. All of the ownership-based sharing rules are recalculated.


C. This will affect the ownership of records for standard objects but not custom objects.


D. This will only affect ownership-based sharing rules if the user moves up in the role hierarchy.

A. None of the ownership-based sharing rules are recalculated.

What statement is true regarding Salesforce Communities members? Choose 2 answers


A. They use the standard Ideas tab to submit, comment on, and vote for ideas


B. They find crowdsourced answers and Knowledge articles in the Q&A tab to resolve a support issue


C. They must belong to a company's internal community to participate in Chatter collaboration.


D. Their reputation levels must be the same across an communities of which they are members.

A. They use the standard Ideas tab to submit, comment on, and vote for ideas


C. They must belong to a company's internal community to participate in Chatter collaboration.

Which deployment tool can be used to deploy metadata from a Developer Edition organization to another organization? Choose 2 answers


A. Force.com Migration tool


B. Force.com IDE


C. Change Sets


D. Data Loader

A. Force.com Migration tool


B. Force.com IDE

To set up entitlement management, including milestones, entitlement processes, and entitlement templates, which permission needs to be enabled? Choose 2 answers


A. Manage Entitlements


B. Manage Milestones


C. Customize Entitlements


D. Customize Application

A. Manage Entitlements


D. Customize Application



The VP of Sales wants to enforce a new B2B sales process for sales representatives. For example, if an opportunity is still in the Prospecting stage one day after the next stage is due, the Deal Status should change to Stalled and the number of deals stalled on the account should be Incremented. What action can an administrator use to automate this process? Choose 2 answers


A. Workflow field update on the account


B. Roll-up summary held on the account


C. Workflow field update on the opportunity


D. Cross object workflow field update

A. Workflow field update on the account.


C. Workflow field update on the opportunity.

On a monthly basis, an administrator would like to pull data related to service contracts from Salesforce to store elsewhere. How can an administrator accomplish this? Choose 2 answers.


A. Use Data Exporter to export the data each month.


B. Use Data Loader to export the data each month.


C. Configure the "schedule Export" option under Data Export


D. Use the "Object Export" feature under Data Management.

B. Use Data Loader to export the data each month.C. Configure the "schedule Export" option under Data Export

A user is trying to access content in a library but is receiving an insufficient privileges message. Which two ways should the administrator troubleshoot this issue? Choose 2 answers.


A.Determine if the user's profile has the CRM Content user permission enabled.


B.Determine if the user has been granted "Viewer" permission to the library of interest.


C.Determine if the user's record has the Salesforce CRM Content feature license enabled. D.Determine if the user has been granted viewer permission to the content.

B.Determine if the user has been granted "Viewer" permission to the library of interest.


C.Determine if the user's record has the Salesforce CRM Content feature license enabled.

An administrator has unchecked the 'Enable content pack creation" checkbox after users had created content packs.


What is the impact of this change?


A. All existing content packs will be deleted.

B. Users can modify the description and title of existing packs.

C. The Clone & Customize button will continue to be available.


D. Users can continue to edit the contents of existing packs.

B. Users can modify the description and title of existing packs.

The marketing department at Universal Containers regularly changes the page layout requirements for its Custom marketing objects. The VP of Marketing has asked the administrator for permission to configure only these objects. What can the administrator do to meet this request?


A. Enable the Marketing User permission on the user record for the VP of Marketing.


B. Create a custom profile with Edit permission on the custom marketing objects and assign to the VP of Marketing.


C. Grant the VP of Marketing the ability to log in as a user who is a system administrator.


D. Set up the VP of Marketing as a delegated administrator for the custom marketing objects.

D. Set up the VP of Marketing as a delegated administrator for the custom marketing objects.

Universal containers' support team needs to track service level agreements for customers. Today, they manually look up contracts by name when a customer calls. How can an administrator automate this process?


A. Create a private Chatter group for customers with high-priority service level agreements


B. Configure a workflow rule that sends an email alert of old cases to the support manager.


C. Enable Case Feed and add a Contracts custom publisher to the Case Feed layout.


D. Enable entitlements and add the tabs for entitlements and service contracts.

D. Enable entitlements and add the tabs for entitlements and service contracts.

Universal Containers has a workflow rule that sends an email alert to the VP of Sales when a large deal is won. The VP is reporting that these emails are not being delivered. What tool could be used to determine the problem? Choose 2 answers


A. System audit trail


B. Email log


C. Debug log


D. Workflow monitor

B. Email log


C. Debug log

The VP of Sales wants to require that the Next Step field is always updated when an opportunity stage is changed. How can this process be automated?


A. Create a workflow rule with the following formula: AND( ISCHANGED(ISPICKVAL(StageName), ISCHANGED (NextStep))


B. Create a workflow rule with the following formula: AND( ISCHANGED(StageName), NOT( ISCHANGED (NextStep))


C. Create a validation rule with the following formula: AND( ISCHANGED(ISPICKVAL(StageName)), NOT ( ISCHANGED (NextStep)))


D. Create a validation rule with the following formula: AND( ISCHANGED(stageName), NOT( ISCHANGED (NextStep)))

D. Create a validation rule with the following formula: AND( ISCHANGED(stageName), NOT( ISCHANGED (NextStep)))

Developers at Universal Containers have created new custom objects and fields in a sandbox. Records have also been created for these new objects. What should an administrator do to move these objects, fields , and records to a production environment ?


A.Use the Force.com IDE's built-in deployment wizard to migrate all changes.


B.Use the Data Loader to Migrate all the new metadata and the related records.


C.Use the change sets to migrate the new metadata and Data Loader to migrate the records.


D.Use the change sets to migrate both the metadata and the records

C.Use the change sets to migrate the new metadata and Data Loader to migrate the records.

The inside sales manager at Universal Containers wants to be able to report on how long leads have a Lead Status of "Open" before the status changes to another value. Additionally, the sales team has requested the status value be changed with fewer clicks.What should the administrator do to meet this requirement?


A.Use a workflow rule that sends an email when the Lead Status is changed and an approval process to update the status.


B.Use a formula field to calculate the difference between the current and created data when the status changes through inline editing.


C.Turn in field history tracking for the lead status field and create a report based on that field


D.Use a quick action to change the status value and a workflow rule to update a date field.

D.Use a quick action to change the status value and a workflow rule to update a date field.

Which two should an administrator consider when setting up Salesforce CRM Content ?Choose 2 answers.


A.An approval process can ensure that all product-related content is reviewed.


B.A validation rule can ensure a description is required for all contributed content.


C.The library type determines the size of files that can be contributed to content.


D.The content type determines which fields appear on the Content Detail page layout.

B.A validation rule can ensure a description is required for all contributed content.


D.The content type determines which fields appear on the Content Detail page layout.

The VP of Sales wants to enforce a new B2B sales process for the sales representatives. For example, if an opportunity is still in the Prospecting stage one day after the next stage is due, the Deal Status should change to Stalled and the number of deals stalled on the account should be incremented. Which two actions can an administrator use to automate this process?


A.Cross-object workflow field update


B.Workflow Field update on the opportunity


C.Workflow field update on the account


D.Roll-up summary field on the account

B.Workflow Field update on the opportunity D.Roll-up summary field on the account

What should an administrator consider when moving approval processes using a change set?


A.Change sets do not include the approval and rejection actions from the source organization


B.Custom fields on standard objects will need to be manually added in the target organization.


C.The Unique Name of the approval process is not allowed to be changed once deployed in the target organization.


D.Change Sets do not include the order of active approval processes from the source organization

D.Change Sets do not include the order of active approval processes from the source organization

If an administrator uses the data loader to transfer ownership of account records, which two results can be expected?Choose 2 Answers.


A.All manual sharing is removed from the records that are transferred.


B.All account teams are removed from the records that are transferred.


C.All ownership-based sharing rules for the records are recalculated.


D.All new owners are automatically notified of their new account ownership

A.All manual sharing is removed from the records that are transferred.


C.All ownership-based sharing rules for the records are recalculated.



Which two requirements must be met for a user to view knowledge Articles within a Salesforce organization?Check 2 answers.


A.The user must be assigned a Salesforce Knowledge license.


B.The user must have access to the articles tab.


C.The user must have the manage articles permission on the profile.


D.The user's profile must have the read permission for the at lease one article type



B.The user must have access to the articles tab.




D.The user's profile must have the read permission for the at lease one article type