Case Study : ' Hole On The Wall ' Business Essay

1813 Words Dec 11th, 2015 8 Pages
As a consultant, I’m here to help ‘Hole in the wall’ business to solve their problem, as we can see there are lot of problem in different department but overall, I think the major problem is the company received so complain from their customer, complained to the fitting team, which lead us to find out other problems occur in different department. According to line 14, a customer complained that it took longer than promised to install the window, or left the work unfinished or left the site in some other unsatisfactory state. We can see that those performances will cause customer dissatisfaction and it will really affect this business, it created a bad brand image and reputation and might influence the sales as well.

However, the fitting team blamed back to the factory by shoddy workmanship and there are increasing number were being returned to the factory to be reworked. When barker (proprietor) had reflected Jobson (Manufacturing supervisor) about this problem, Jobson had complained to Les (Purchasing officer), said she bought a lot of poor material in, or inadequate stores, or too many rush order, all of this problem caused delay. Jobson also said it’s the sales staff fault. Because those sales staff just want to make as many sales as possible and they promise customer anything but didn’t think about the situation in the factory, lead the company losing trust form consumer.

In line 21, it says the sales team are all on commission, the more sales they did, the more…

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