Business Intro Essay

825 Words Sep 17th, 2013 4 Pages
Case Study

“We chose UNIVERGE® SV8100 because you get exactly what you need - nothing more, nothing less. But also with a completely open road to future expansion and add-ons. The Business ConneCT call handling system was also way ahead of anything else I’ve seen. Although it is very advanced it is also very easy to customise to our daily changing parameters.”
Ölvir Styrr Sveinsson Customer IKEA, Iceland Industry Furniture retailing Challenges • Call response efficiency Solution • UNIVERGE® SV8100 • Business ConneCT • 60 DECT handsets • 12 SIP-based Access Points Results • Six-fold increase in service level IT Manager, IKEA Iceland

The Icelandic store of the world’s biggest furniture retailer IKEA has more than 250
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Due to continuous improvements this specification is subject to change without notice. Issued 02/09. Printed in the Netherlands. 3522 001 10361

In addition to a very attractive price-performance, IKEA Iceland cites the SV8100’s modularity and scalability as one of the main reasons for choosing the system. The inherent flexibility enabled them to specify an exact fitting solution, but with the peace of mind that they could easily reshape and expand it as their future needs change. “You don’t dig a garden with a teaspoon neither do you use a 600-tonne earthmover, you use the right tool. And that’s what the SV8100 is. With an extremely wide choice of configuration possibilities it was easily designed to perfectly fit our needs,” says Sveinsson.

kept waiting too long. Even better, we can monitor traffic patterns, anticipate busy periods and adjust manning levels accordingly.” IKEA also uses 60 DECT handsets and 12 SIP-based Access Points “Our people must be mobile, but they must always be immediately contactable. Their individual expertise is key to efficiently answering customer enquiries from both inside and outside the store.”

IKEA Iceland is the Icelandic store of the world’s biggest furniture retailer KEA. Servicing a population of 320,000 people the organization has a staff of more than 250 employees. Pfaff Telecom is the authorized partner for NEC Unified Solutions in Iceland.

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